QUALITY POLICY
Quality Management at CTL Information Technology
Guiding principles of our quality policy:
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Promotion of an environment of harmony, respect and trust:
We believe that organizational success depends on the creation of an environment that fosters the active participation of all employees, encouraging the freedom to exchange ideas, opinions and proposals that contribute to innovation and mutual growth.
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Adaptability and commitment to Stakeholders' needs:
We are committed to maintaining a flexible and proactive attitude towards market changes, adapting our processes and services to meet the expectations and needs of both our customers and other stakeholders. We believe that the satisfaction of our stakeholders is key to the long-term sustainability and success of CTL.
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Continuous improvement in customer satisfaction:
Through a systematic approach to defining, executing and monitoring QMS processes, we work to ensure that every service delivered meets the highest quality standards. This approach includes meeting the requirements of ISO 9001:2015, and constantly evaluating feedback from our customers to effectively adjust and refine our methods and results.
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Research, development and implementation of new technologies:
At CTL, we remain at the forefront of technological innovation. Continuous research and development are essential to deliver agile and effective solutions that respond to the evolving challenges of the digital environment. We strive to implement state-of-the-art technologies that optimize our clients' experience and strengthen our competitiveness in the market.
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Clear and effective communication:
Communication is a transversal axis in all our operations. We work to ensure that our processes, objectives and results are understood and shared transparently both inside and outside the organization. This enables us to make informed decisions and continuously improve our interaction with all stakeholders.
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Training, motivation and permanent evaluation of our collaborators:
We know that human talent is one of CTL's greatest assets. Therefore, we implement constant training programs that ensure that our employees are always updated in terms of knowledge, skills and best practices. In addition, we foster an organizational culture in which motivation and recognition are key to the development of our team. Regular performance evaluation allows us to identify opportunities for improvement and professional growth within the company.