How PCR Centralized IT Monitoring with Zabbix
This case study demonstrates how PCR centralized IT monitoring using Zabbix in conjunction with CTL to provide unified visibility into critical systems, anticipate incidents, and reduce diagnostic times.
Context
PCR is an Argentine company with a presence in key sectors of the energy and natural resources industries. It operates in environments where system reliability and efficient technology management are essential to maintaining production and operational safety.
Need and challenge
The operation relies on technological systems that must run continuously. Before the project, PCR used various monitoring tools and practices, but lacked a unified platform that provided a comprehensive view of the infrastructure. This fragmentation hindered early detection, delayed incident resolution, and limited the ability to anticipate issues.
- Inconsistent visibility into critical systems.
- Slower diagnosis due to a lack of correlation.
- Faster incident resolution.
- Limited scalability to support growth.
Operational signal
Real-time visualization (light mode) to display trends and variations in events.
The solution
CTL worked alongside PCR to implement Zabbix as a centralized monitoring platform. The project included the inventory of critical systems, the definition of metrics and alert thresholds, and the design of custom dashboards tailored to the needs of each operational area.
Implementation and Approach
- Survey of critical systems and definition of metrics.
- Configuring thresholds and automating alerts.
- Custom maps for operational analysis by area.
- Training for the internal team to ensure they can use the tool independently.
Impact and Results
A comprehensive platform for visualizing infrastructure and operating with greater control.
Identifying incidents before they impact production.
Shorter time to diagnosis thanks to unified visibility and automated alerts.
A plan designed to support diversification and operational growth.
Development
The adoption of a centralized platform established a culture of proactive monitoring, aligned with PCR’s vision of innovation and continuous improvement, and provided a scalable foundation for the future.
IT Monitoring with Zabbix for Mission-Critical Operations
Implementation, operational maps, and support for environments with limited energy and natural resources.